The item you are returning must be shipped to us within 14 days of delivery and you are responsible for paying the cost of return shipping. Please contact us to let us know that you are returning products to us, so that we can place a notice on your account and process the return upon arrival.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned in used conditions we will be forced to ship the content(s) back to the customer. For sanitation purposes we charge a 20% restocking fee for items that are returned.
We do not accept returns that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
- Gift cards
- Some health and personal care items
- Full Wigs/Half wigs/Lace Front Wigs/Hairpieces
- Used Hair Extensions/Braiding Hair/Crochet Hair
- Clearance/Sale items
- Mystery Boxes
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 14 days after delivery.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In some cases, it may take from 7 up to 14 business days to receive the funds back into your account.
Late or missing refunds
1. If you haven’t received a refund yet, first check your bank account again.
2. Then, contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 3601 W. Camelback Road #140, Phoenix, AZ 85019.
For order inquiries or shipping times and updates contact us at:
or email: email@example.com
You can also send us a message through facebook at www.facebook.com/wabahairsupply