Our policy lasts for 15 days. If 15 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item is returned in used conditions we will be forced to ship the content(s) back to the customer. For sanitation purposes we may charge an additional 15-20% restocking fee for items that need to be restored, packaged, fixed or other services.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
To return your product, you should mail your product to 3346 S 6th Ave #190, Tucson, AZ US 85713.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
1. Any item not in its original condition is damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 15 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. In some cases, it may take from 7 up to 14 business days to receive the funds back into your account.
Late or missing refunds
1. If you haven’t received a refund yet, first check your bank account again.
2. Then, contact your credit card company, it may take some time before your refund is officially posted.
3. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of these and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, clearance items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to 3346 S 6th Ave #190, Tucson, AZ US 85713.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
For Shipping Updates and Inquiries
All orders placed/received during the weekend will be processed on Monday.
Business Days and Hours:
Mon-Tue: 10AM-6PM (UTC-07:00) Mountain Time
Thu-Fri: 10AM-6PM (UTC-07:00) Mountain Time
Business days and hours of operation may change during holidays.
For order inquiries or shipping times and updates contact us at:
or email: email@example.com
You can also send us a message through facebook at www.facebook.com/wabahairsupply