Where are you located?
We are based in Tucson, Arizona, USA.
Do you have any brick-and-mortar stores?
Yes, we have three locations in Tucson.
North: 475 E Grant Rd, Tucson, AZ 85705
South: 3346 S 6th Ave #190, Tucson, AZ 85713
West: Lee’s Store, 4170 E 22nd St, Tucson, AZ 85711
We are also preparing to open a location in Phoenix at the end of 2020!
3601 W Camelback Rd, Phoenix, AZ 85019
What is the fastest way to get in touch with a customer service representative?
Call, text, or WhatsApp 520-268-3332 Monday through Friday, from 10 AM to 5 PM MST (Phoenix). Otherwise, you can send us an email at firstname.lastname@example.org
When are orders processed?
Monday through Friday from 10 AM to 5 PM MST. Orders are not processed on weekends or holidays. All orders placed after 5 PM MST on Friday will begin processing on Monday.
Do I have to pay sales tax?
Customers placing orders within Arizona are charged at the rate applicable for the county of the purchaser. These collected taxes are mandated by the local state governments and Waba Hair and Beauty in no way benefits from this and directly pays this amount collected to the state.
What information do I need to provide when inquiring about my order?
When reaching out to us about your order, please provide your four digit order number as well as your first and last name.
Why was money taken out of my account if an order was declined/didn’t go through?
If money was taken out of your account but the order was not processed on our end or appears as a “draft order” on our end, then that means that your card issuer placed an authorization hold on the funds. You will need to reach out to your card issuer (normally your bank) to resolve the issue.
If I paid for expedited shipping, why hasn’t the order shipped yet?
We take 2 business days for processing before shipping. If you need the product faster please CALL before placing the order.
Do you ship internationally?
Yes, but please consult the list of countries we do not ship to. Please be aware that we do not pay for customs fees as they are dependent on where you live and the size of your order, so they are solely the responsibility of the customer. All orders are shipped for USPS Priority Mail International unless another method of shipping is requested and you have been given a quote for the shipping fee. Please contact us prior to making an order if you need your merchandise within a certain timeframe.
Where can I find my tracking number?
After a shipping label has been printed you should automatically receive tracking information in an email. If you cannot find your tracking number, please email us at email@example.com
My tracking number says there was an issue with my shipment, what should I do?
Once we hand off your package to the carrier (USPS or UPS) it is no longer in our control and you must reach out to the carrier with any questions or concerns regarding your shipment. Due to COVID-19, carriers are experiencing extended delivery times and delays due to disruptions in transportation routes.
If a delivery was attempted or failed with USPS, you are able to schedule a redelivery or opt for a pickup on the webpage in which your tracking information is shown.
For more information regarding processing times and shipping, please visit our Shipping Page.
Returns and Refunds
How can I return something I ordered?
The item you are returning must be shipped to us within 14 days of delivery and you are responsible for paying the cost of return shipping. Please contact us to let us know that you are returning products to us, so that we can place a notice on your account and process the return upon arrival. If the box we shipped your merchandise in is unopened and unaltered, you can write REFUSED on the box and take it to USPS to have it sent back to us free of charge. When we receive the shipment, you will be refunded. If you are returning merchandise due to error on our part, please contact us prior to sending the item.
How long does it take for me to receive a refund?
Normally, it may take between 3-5 business days for a return to post on your account depending on your bank. Once a refund has been processed on our end, you must reach out to your bank for any questions or concerns.
For more information regarding returns, please visit our Returns Page.
Waba Hair and Beauty is NOT able to ship to the following countries due to shipping complications: Afghanistan, Albania, Algeria, Angola, Bahrain, Bangladesh, Belarus, Brazil, Botswana, Cameroon, Central African Republic, Chad, Comoros, Democratic Republic of the Congo, Republic of the Congo, Cote d'Ivoire, Cuba, Czech Republic, Djibouti, Dominica, Dominican Republic, Egypt, Equatorial, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Guatemala, Guyana, Haiti, Hungary, India, Iran, Iraq, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Lebanon, Liberia, Libya, Macedonia, Madagascar, Malawi, Maldives, Mali, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Morocco, Mozambique, Myanmar, Namibia, Nepal, Nicaragua, Niger, Nigeria, North Korea, Oman, Pakistan, Palau, Palestine, Qatar, Russia, Rwanda, Saint Lucia, Saint Vincent and the Grenadines, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sri Lanka, Sudan, Suriname, Swaziland, Syria, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uganda, Ukraine, Uzbekistan, Vietnam, Venezuela, Yemen, Zambia, Zimbabwe.