What an experience! I ordered from Waba for the first time last week. The package was said to be delivered by USPS. However no package was delivered. I emailed waba at their help email address. I called USPS and while on hold I filed an online claim for the undelivered package. The next day, a Sunday, Cindy with Waba emailed me back and apologized for my experience and suggested I contact USPS. I responded letting her know the steps I'd already taken and asked if I reorder, is their an alternate delivery service available that would require a signature upon delivery. Cindy emailed me back and offered to re-ship my package AND the shipment would be sent UPS requiring a signature AND at no cost to me. This incident was CLEARLY the fault of the post office. Waba, by providing an easy ordering experience and timely tracking notifications, was in no way at fault. But Waba corrected the mistake made by USPS.
I am blown away. These days customers are content with receiving a minimum of service but Waba has gone above and beyond and exceeded my expectations. I am beyond grateful for them and the service they've provided. What a terrific experience. Thank you, Waba Hair and Beauty Supply! You nailed it, right out of the gate ❤